Can I supply my own garments?
Absolutely! However, something to keep in mind is that we use clothing and items in our embroidery and screen printing that have been tested and proven to provide a quality outcome.
Especially during the embroidery process, an item may be damaged. Sometimes we may experience unexpected results when sewing or printing an item that we do not provide.
If we have supplied the garment or item, we have calculated a margin of error in the cost and we will replace it. We cannot replace items we have not sold or provided. If you supply the garment or item and there is a problem, we cannot replace it. While this is rare, we want to make sure that you are aware of the possibility of your garment or item being damaged and unable to be replaced.
How does payment work?
We ask that you put a 50% deposit down at the time of your order. The balance will be due at the time of pick up or delivery. For promotional items, we ask that the order be paid in full before we make the products. We accept cash, check and credit cards. There is a $30.00 fee on all returned checks. If the returned check was used for a deposit, the order will be held until payment has been made in full.
I need my order done yesterday. Can you rush my order?
We will be happy to accommodate rush requests depending on our workload. Please make sure that you let a member of our staff know you if need your order rushed so that we can do our best to make it happen. All rush orders are subject to an additional rush fee as follows:
1-3 days: Rush Fee $100
4-6 days: Rush Fee $50
Can I change my order after I pay?
As long as production on your order has not begun (Production is considered digitizing or vectorizing of logos, printing films, burning screens, embroidering and/or screen printing of garments and/or purchasing of garments.), we can make changes to your order. Once production has begun, we will not be able to change your order unless payment is made for all changes needed (i.e. new garments, new logos etc.).
Can I cancel my order at any time?
Cancellations made after an order has been placed will be subject to a 15% restocking fee, return freight fees to warehouse, plus any additional fees required to cover services already rendered, including artwork creation, ordering of garments etc. No cancellations will be accepted once production or any decoration of the garments has begun on the order.
What is your refund / credit policy?
If your order is canceled before production, any deposits that have been received by Ink 182 will be refunded. (Production is considered digitizing or vectorizing of logos, printing films, burning screens, embroidering and/or screen printing of garments and/or purchasing of garments.)
Defective or misprinted items may be returned for a full refund within 48 hours of receiving them. This does not include an error due to a proof / mock-up that was approved by you.
Can I order samples?
We will be happy to provide samples of any items we are able to order on your behalf. We do ask that you pay for any samples you request, including shipping, if applicable.
What if I don't have the right format for my artwork?
We can help! There will be a $45 vectorizing fee per hour for any artwork that you provide that is not in a compatible file format. Artwork should be Vector files, such as Adobe Illustrator .EPS, .AI, or .AI PDF. Fonts and text should be converted to Outlines / Expanded. Raster files, such as .JPG, .PNG, PSD & .GIF are not compatible with our program.
Can you revise my logo as many times as I want?
We can revise your logo up to three times at no extra charge. After the second revision, it will be $30 per additional revision.
Do you do a mock-up or proof so I can see what it will look like?
We will provide a mock-up or proof of what your logo will look like on your garment. We allow 3 revisions on our mock-ups. There will be a $25 charge for each revision thereafter. We ask that you carefully review the design and check all the spelling, phone numbers, names etc. Check everything carefully! Once you approve the design, we will NOT be responsible for any errors in the approved artwork or on the finished goods.
If I don't have a logo or artwork, can you create one for me?
We will create logos on your behalf. Just let us know and we will be happy to give you a quote!
Do you pantone match colors?
We offer pantone matching at an additional $25 per color.
Do you have specialty inks, foils, etc?
We do offer specialty inks as well as specialty services such as foil for an additional cost. Please inquire.
What is your turnaround time for screen printing?
Screen printing orders are typically 7-14 business days out from the date that we receive the garments. If you need your items sooner, please make one of our staff members aware. We cannot guarantee rush times but will do our best to accommodate your request if at all possible.
What are your set up fees?
Initial set up fee for screen printing is $35 for up to 3 colors. Additional colors require more screens, therefore it will be $10 per additional color / screen.
What is digitizing?
Digitizing is the process of transforming an image or text to stitches, creating the image in a file format an embroidery machine can read. All artwork must be digitized into a DST file in order for the embroidery machine to be able to read it.
How much does digitizing cost?
Depending on the size and amount of stitches in your design, there is a digitizing fee of $35.00 to $80.00. The actual cost will be discussed before we begin your embroidery. Once your logo is digitized, an image of the digitization and measurements of logo will be sent to you for approval. Once we receive approval from you via email or in writing, we will then continue to process your embroidery order. We ask that you carefully review the design. Once we get your approval on your design, we will NOT be responsible for any errors in the approved digitization or on the finished goods.
Since we can only resize any images by a few percent without losing quality, once approval is given, we cannot change the image unless we redo the digitization of the logo. This will then be considered a new logo and you will be charged another digitization fee.
Some flaws may occur in embroidered designs from print to print. If your design consists of small details and or text, details may be lost or not very clean and precise.
*We are not responsible for sewing results on customer supplied DST files.
Can I get my embroidery done in metallic, reflective or specialty thread?
We do offer specialty thread. Please ask us for details. Specialty thread is subject to an additional fee.
What is your turnaround time for embroidery?
Embroidery orders are typically 14-21 business days out from the date we receive the garments. Please let us know ahead of time if you need your garments done sooner. We will always do our best to accommodate your request!
Do you provide a sample sew out ?
Sew outs are available upon request. (Samples sewn on backing material).
Can you embroider all types of hats?
We can embroider on all types of hats, however, not all results are ideal. For example, flat bill hats may sew differently than on a flex fit hat. It depends on the machine, the logo and type of hat. Some will look cleaner and crisper than others. Often times you will get a better result on garments provided by us vs. ones you bring for us to embroider.